This accessibility statement applies to Cardiff Council's website www.cardiff.gov.uk. We also have an accessibility statement for our app.
This website is run by Cardiff Council. We want as many people as possible to be able to use this website.
For example, that means you should be able to:
- change colours,
- contrast levels and fonts,
- zoom in up to 300% without the text spilling off the screen,
- navigate most of the website using just a keyboard,
- navigate most of the website using speech recognition software,
- listen to most of the website using a screen reader.
We've also made the website text as simple as possible to understand.
The UK charity AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We have made every effort to bring our website in-line with Web Content Accessibility Guidelines version 2.2 AA and in most areas we are fully compliant.
We know some parts of this website are not fully accessible:
- most older PDF documents are not fully accessible to screen reader software,
- some of our online forms are difficult to navigate using just a keyboard,
- our online mapping system (iShare) is not fully accessible,
- our ChatBot is not fully accessible, and
- our third party systems are not all fully accessible.
Third party systems and applications
We link to and use content provided by other websites and these are not always as accessible. This includes:
- Apply for benefits
- Council Tax portal
- E-payments
- FOI and Data Sets
- Housing online
- i-share online maps
- Cardiff Council jobs site
- Modern.gov
- Netloan - pc booking
- Online library
- Parking appeals
- Planning portal
- Permit system
- School admissions
- Startraq (licensing)
- Startraq (enforcement)
- Webcasting
- Web chat
We have started discussions with our suppliers to address accessibility issues on systems we have bought from them.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact:
[email protected]
Your email will reach the Council's web team who will look into the issues you describe and respond if necessary.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a Video Relay Service via Sign Video for people who are D/deaf, hearing impaired or have a speech impediment.
Find out all the different ways you can contact Cardiff Council.
Technical information about this website's accessibility
Cardiff Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
| Accessibility issue | WCAG standard | Current compliance (June 2026) |
|---|---|---|
| Some of our pages use the same link text for different destinations. | WCAG 2.0 A 2.4.4 | 39.69% |
| Some of our tables are missing a scope | WCAG 2.0 A 1.3.1 | 89.57% |
| Some form controls don't contrast sufficiently with their surroundings | WCAG 2.1 AA 1.4.11 | 99.96% |
| PDF Accessibility issues | WCAG standard | Current compliance (June 2026) |
|---|---|---|
| We do not specify headings on every PDF on the site. | WCAG 2.0 A 1.3.1 | 69.33% |
| Some of our PDF headings do not follow a logical order. | WCAG 2.0 A 1.3.1 | 83.42% |
| Not all our PDFs use H1 as the first heading. | WCAG 2.0 A 1.3.1 | 90.52% |
| We need to make sure all our PDFs have a title. | WCAG 2.0 A 2.4.2 | 93.89% |
| All of our PDFs must specify a default language. | WCAG 2.0 A 3.1.1 | 97.13% |
| Some of our PDFs are missing tags. | WCAG 2.0 A 1.3.1 | 99.30% |
| Some of our longer PDF files are missing bookmarks to aid navigation. | WCAG 2.0 AA 2.4.5 | 99.25% |
| We need to make sure all our PDFs are machine readable. | WCAG 2.0 A 1.1.1 | 99.75% |
Our aim is to work through the outstanding issues listed above to achieve full compliance wherever possible.
Content that is not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
We plan to either fix these or replace them with accessible HTML pages. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.
For example, we do not plan to fix:
- Cabinet reports
- Planning registers
- Licensing registers
Any new PDFs or Word documents we publish will meet accessibility standards.
We're identifying where information held on a PDF should be on a page on the website.
Preparation of this accessibility statement
This statement was prepared on 23 September 2020.
It was last reviewed on 19 June 2026.
This website was last tested on 19 June 2026. The test was carried out by Silktide.
This statement was last updated on 19 June 2026.
How we tested our website's accessibility
We use Silktide Accessibility checker to test all our web pages on the www.cardiff.gov.uk domain.
You can view Cardiff Council's accessibility rating on the Silktide website.
What we're doing to improve accessibility
We aim to identify and fix issues identified on this statement.
We will continue to talk to third party providers to see what improvements can be made to their applications.
